Privacy Policy

Privacy Policy & Terms of Service

Terms of Service

By accessing and using jamsaiagency.com, the Company deems that all users agree to accept and comply with the terms and conditions set forth below. The Company reserves the right to amend, modify, or update these terms and conditions as deemed appropriate.

Copyright

All content and materials contained within jamsaiagency.com are the intellectual property and copyright of Jamsai Publishing Co., Ltd. (unless expressly stated otherwise). The Company does not permit any copying, reproduction, distribution, modification, adaptation, or counterfeiting of content, trademarks, or materials developed by the Company for commercial exploitation without prior written consent. The Company reserves the right to pursue full legal action against any infringers.

Important Notice Before Accepting the Privacy Policy and Exercising Rights Under Personal Data Protection Law

For users who are minors under applicable law (under 20 years of age), incompetent persons, or quasi-incompetent persons: you must obtain consent from the person exercising parental authority, a legal guardian, a custodian, or a curator (as the case may be) before accepting this Privacy Policy or exercising any rights under personal data protection laws. Accordingly, if you fall into any of the aforementioned categories and accept this Privacy Policy, the Company shall deem that you have requested and duly obtained consent from the authorized person entitled to grant such consent.

Personal Data Protection Policy

1. Introduction

1.1 Jamsai Publishing Co., Ltd. (“the Company”) places paramount importance on the protection of your personal data. The Company affirms its commitment to comply strictly with the Personal Data Protection Act (PDPA) and all other applicable laws and regulations.

1.2 In the course of providing services or granting access to the Company’s platform (as defined in the Terms of Service), the Company collects, uses, discloses, and processes data, including your Personal Data.

1.3 This Privacy Policy is provided to inform you of the Company's procedures regarding the collection, use, disclosure, and processing of data received during the provision of services or access to the platform. The Company will collect, use, disclose, and process personal data strictly in accordance with this Privacy Policy and applicable statutory requirements.

1.4 It is essential that you read and understand the terms and conditions of this Privacy Policy before or while using the Company's services, together with any other policies enforced by the Company that specifically govern the collection, use, disclosure, and processing of your personal data, so that you are fully aware of how your data is handled.

1.5 Clicking or ticking to accept, confirming registration, or acknowledging notices such as "Register", "I agree/accept the Privacy Policy prescribed by Jamsai Publishing Co., Ltd.", or similar statements on the registration page of jamsaiagency.com or other Company services shall constitute your consent, acceptance, and agreement to be bound by this Privacy Policy.

1.6 The Company may review, modify, or amend this Privacy Policy at its discretion. Any updates will be announced on jamsaiagency.com or another prominent and easily accessible location. Notifications may also be sent to you via email and/or other contact channels you have provided, or displayed while accessing the platform, using services, or placing orders. Clicking or ticking to accept the revised Privacy Policy confirms that you have acknowledged and accepted the updated terms.

1.7 This Privacy Policy applies to all services under the Company’s operation, such as the Jam Club bookstore, memberships on affiliated websites, and existing or future services. It also governs all notices, contractual terms, and consents related to personal data processing granted by you to the Company, remaining in effect unless otherwise specified.

1.8 You may visit and browse the platform without submitting personal data; however, you must register for an account to utilize specific services. If you have any inquiries, suggestions, or complaints regarding your personal data, please contact jamsaiagency@jamsai.com.

1.9 You are entitled to the following statutory rights regarding your personal data:

a. Right to access, obtain a copy, and request disclosure of the origin of personal data acquired without your consent.

b. Right to data portability where data is formatted to be readable or commonly usable by automated tools/devices, and right to request that such data be transmitted or transferred to a third party (where technically feasible).

c. Right to object to the collection, use, or disclosure of personal data at any time.

d. Right to request erasure, destruction, or anonymization of personal data.

e. Right to withdraw consent previously granted.

f. Right to restrict the use or processing of personal data.

g. Right to rectify personal data to ensure it remains accurate, current, complete, and not misleading.

h. Right to lodge a complaint with the Company or supervisory authorities in the event of non-compliance with personal data protection laws.

You may exercise these rights at jamsaiagency.com at any time, or by contacting the Data Protection Officer (DPO) / Company at the address provided below. The Company will process your request within 21 business days.

Please note: Exercising any of the rights in clause 1.9 may impact contractual performance and/or the provision of services, potentially resulting in the Company being unable to perform its obligations or provide services in whole or in part. The Company shall not be liable for any damages arising from your exercise of such rights. All statutory rights and legal remedies remain solely reserved by the Company.

To maintain optimal and efficient service, please ensure that your personal information is kept accurate, complete, and up to date. The Company assumes no responsibility for damages or inability to provide services/benefits resulting from inaccurate, outdated, incomplete, or retracted data.

1.10 Exercising Rights Under Clause 1.9:

a. Requests can be submitted at jamsaiagency.com under the personal data profile settings, or by reaching out to the DPO / Company address below.

b. The Company reserves the right to charge an administrative fee for retrieving archived personal data pursuant to clause 1.9 (b), and will notify you of any fee prior to proceeding.

c. Requests will be processed expeditiously. If processing cannot be completed within 21 business days from receipt, the Company will notify you in writing. If a request must be refused, the Company will communicate the lawful justification for such refusal, unless exempt by law.

2. Personal Data Collected by the Company

2.1 "Personal Data" means any information relating to an identified or identifiable natural person, whether recorded in documentary form or otherwise, directly or indirectly, in accordance with applicable personal data protection laws.

2.2 The Company collects the following categories of data:

a. Identity Data: First name, last name, country, company/organization.

b. Contact Data: Email address, telephone number.

c. Technical Data: IP address, login credentials, cookies, browser type and version, time zone and location settings, browser plug-in types, operating system, platform, and other technologies on the devices used to access the platform.

d. Marketing and Communications Data: User preferences in receiving marketing materials from the Company and third-party partners, along with communication preferences.

2.3 Personal data is obtained during platform use in the following circumstances:

a. When an account is created, and the Terms of Service and Privacy Policy are accepted.

b. When interacting with platform features, services, or functions.

c. When subscribing to promotional media, newsletters, or marketing communications.

d. When logging in via integrated accounts or third-party platforms (e.g., Google).

2.4 You warrant that all personal data submitted is authentic, accurate, and not misleading. You agree to notify the Company of any changes to keep records current. The Company reserves the right to request identity verification documents as part of standard verification procedures.

2.5 If you disclose third-party personal data to the Company, you warrant and represent that you have obtained lawful consent from the respective data subject prior to disclosure. If you authenticate or register using social media accounts on jamsaiagency.com, the Company may access information permitted under third-party policies, processing such data strictly under this Privacy Policy.

3. Use and Disclosure of Personal Data

3.1 Personal data collected from you may be used or shared with third parties (in whole or in part) for the following purposes:

a. Facilitating access, processing service requests, and addressing inquiries, complaints, or disputes through customer service agents.

b. Delivering service updates, notifications, and operational news.

c. Cross-referencing and validating information with third parties to ensure data integrity.

d. Providing data to designated account managers (if applicable).

e. Monitoring and managing data downloads from the platform.

f. Enhancing, customizing, and personalizing platform layout and content for users.

g. Tracking visitor volume and site traffic analytics.

h. Conducting user demographic and behavioral research to deliver targeted advertising across platforms such as Facebook, Instagram, Twitter/X, Google, Line, and other current or future digital channels.

i. Presenting product or service offerings deemed beneficial, or as requested by you, including relevant third-party merchant details (unless consent is withheld).

j. Disseminating marketing campaigns, news, promotions, and activities via phone, website, Facebook, Google, Line, Instagram, Twitter/X, YouTube, Electronic Direct Mail (EDM), SMS, postal mail, brochures, flyers, or other designated contact channels.

k. Sending marketing or promotional materials for products and services based on lawful consent, including automated decision-making processes aligned with these purposes.

3.2 You may opt out of receiving marketing communications at any time by selecting the unsubscribe option within the profile settings on jamsaiagency.com.

3.3 The Company may disclose personal data where mandated by law, including instances where disclosure is deemed necessary to prevent threats to life, health, safety, or for statutory law enforcement purposes.

3.4 Personal data may be shared with or disclosed to third parties, future affiliated entities, and partner websites/services (as detailed on jamsaiagency.com) to fulfill the purposes set out above—including transaction processing, account management, marketing, or statutory compliance.

The Company ensures that Jamsai Group affiliates and external partners implement appropriate data protection safeguards against unauthorized access, collection, use, disclosure, or related risks, processing personal data strictly within authorized scopes.

4. Data Retention and Security

4.1 Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by statutory retention periods. To protect personal data from unauthorized access, collection, use, duplication, alteration, or disclosure, the Company applies appropriate technical and organizational safeguards, including:

a. Role-based data access restrictions.

b. Firewalls, security systems, and unauthorized access countermeasures.

c. Data anonymization, de-identification, or secure disposal in accordance with legal standards.

4.2 If you suspect a breach of your personal data by the Company, please contact the Data Protection Officer immediately using the details below.

4.3 While the Company continuously updates and maintains robust security safeguards, no electronic transmission or data storage system can be guaranteed 100% secure against determined unauthorized breaches.

4.4 Your password is the key to your account. Please create a unique password using combinations of letters, numbers, and special characters, and never disclose your jamsaiagency.com credentials to third parties. If you lose control of your password or access credentials, you may be held legally accountable for actions performed under your account. If your password has been compromised, notify the Company immediately to reset it. Always log out and close your browser window after using a shared or public device.

5. System Data Collection and Cookies

5.1 The Company and authorized service providers may deploy cookies, web beacons, and related technologies to store information, ensuring faster, safer, and personalized service across the platform.

5.2 When you access jamsaiagency.com via computers, mobile devices, or other internet-connected equipment, our web servers automatically record data transmitted by your browser, including:

a. Device IP address.

b. Browser type and version.

c. Referring URL visited before entering the platform.

d. Specific pages viewed within the platform.

e. Time spent on pages, search queries, access dates/times, and related statistical telemetry.

5.3 This data is collected to evaluate site performance, optimize operations, and enhance products/services.

5.4 Cookies are small text files (typically comprising letters and numbers) placed into the temporary memory of your browser or device when visiting sites. They assist the Company in recognizing your device, tailoring content to your interests, and optimizing service usability.

5.5 You can manage, block, or delete cookies through your browser configuration settings. For additional information on configuring cookie preferences, consult your browser's help center.

6. Disclosures Beyond This Privacy Policy

You acknowledge and agree that the Company maintains the legal right to disclose personal data when required by applicable laws, court orders, or lawful directives issued by authorized public officers and regulatory bodies.

7. Third-Party Websites and External Links

The Company’s platform and services may contain links directing to external websites or services operated by third parties (such as third-party payment gateways). The Company is not responsible for the privacy practices, policies, or security controls of external websites. We advise you to review the privacy policies of third-party platforms directly to understand their data handling practices.

8. System Intrusion and Unauthorized Access

Any attempt to infiltrate, hack, or gain unauthorized access to restricted data environments constitutes an infringement of privacy and a criminal offense under applicable law. If an individual is determined to have hacked or breached the Company’s systems—or accessed, exfiltrated, or tampered with personal data stored by the Company—the Company will prosecute the offender to the fullest extent permitted by law.

9. Database Integrity and Content Accuracy

Materials and listings published by the Company undergo administrative verification before posting. However, given the substantial volume of information—particularly numerical data, pricing, or specifications—the Company reserves the absolute right to correct, cancel, or reject any transactions or items containing detected typographical or clerical errors.

10. Contact Information

For formal notifications, inquiries, or the exercise of data subject rights, please contact the Company in writing via:

Email: jamsaiagency@jamsai.com

Postal Address:

Jamsai Agency

285/33 Soi Charan Sanitwong 31,

Bang Khun Sri, Bangkok Noi,

Bangkok 10700, Thailand